IT Services develops the University’s Communications and Information Technology (CandIT) strategy and manage its infrastructure, systems and services.
Director of IT Services – Sean Duffy
IT Services website – www.it.bham.ac.uk
Business Systems manages the software which delivers the corporate computer business systems – such as Finance, Student Records, Human Resources and Business Intelligence.
Director of Business Systems – Larry Kearns
www.it.bham.ac.uk/about/business
Customer IT Support supports all areas of teaching and learning at the University including student cluster design and implementation, implementation of IT services for staff and students, the University website and the my.bham portal, software sales and systems administration.
Director of Customer IT Support – Rob Arnold
www.it.bham.ac.uk/about/customerit
Facilities Management manages the main university data centres and central systems that underpin critical functions like email, web and portal services, the virtual learning environment and electronic information resources.
Director of Facilities Management – John Owen
The Security team develops information security policies and controls to ensure a defined level of security for information, services and infrastructure to protect staff and students. There are also business continuity plans in place to make sure that the University’s work can continue even if a problem occurs.
Director of Security and Business Continuity – Peter Scott
www.it.bham.ac.uk/about/securebc
The team manages the campus network, authenticated wireless network, and links to the regional network through which SuperJANET5 and the internet are accessed. In addition, the team are responsible for identity management, directory services, authentication services, and the exchange email service.
Director of Networks – John Turnbull
www.it.bham.ac.uk/about/networks
The Project Office acts as a central service for Corporate Services, assisting project managers by providing them with the skills and support they require to manage projects.
Director of the Project Office – Ian Quinnell
www.it.bham.ac.uk/about/projects
The Quality team works across IT Services to ensure that reliable and efficient IT services are delivered, anticipating and respond to the needs of students and staff.
IT Services have adopted the ITIL framework of best practice to ensure continuous improvement to our services and oversee the overall strategy and training for all IT staff. The central Computing Helpdesk is the single point of contact for all IT queries and problems and offers support to all staff and
Director of Quality and Computing Helpdesk – Yvonne O’Bryne
